1 - Register your return request right here .
Make a return
2 – Select the item that does not suit you and indicate the associated reason for return , then confirm your return request.
3 – Prepare your package then print and stick the prepaid label on it.
Please include your invoice and specify the reason for the return on the item in question.
4 - Send your return: Drop off your package at a Chronopost Pick-up point.
Our return and refund policies
Return deadlines
Return deadlines
You have 14 days after receiving your order to return your items.
Once your package has been shipped, please allow 5 days for it to arrive at our warehouse.
Once received, please allow approximately 10 days for processing. We will verify that the returned product is the same as the one sent, without having been used or damaged.
In the event of logistical issues, these deadlines may change. To track the processing of your return, click here.
Return costs
Return costs
For the countries below, your return is easy. Use the prepaid return label received by email. The return shipping costs will then be deducted from your refund.
France - €3.99
Luxembourg - €7.19
Belgium - €5.99
Netherlands - €7.19
Spain - €7.79
Italy - €13.99
Germany - €7.19
Portugal - €7.79
Switzerland - €15.99
If your shipping country is not listed above, we invite you to ship your return by your own means, to the address below:
SAS JOKA
Logistics Department
1 Rue Charles Tellier
13014 Marseille, France
Refund processing time
Refund processing time
You will be refunded within 10 days of the goods being received at our warehouse.
The refund will be issued to the same payment method you used when placing the order. It will include the price of the returned items, minus the original delivery charge and the return shipping costs.
Track my return
Track my return
To track the processing of your return, click here.
To track the progress of your return in more detail, please refer to the return confirmation email, your tracking link was sent to you there.
Return to store
Return to store
It is not possible to return an online order to a store and vice versa.
