Attention aux sites frauduleux — vérifiez que vous êtes sur notre site officiel.

Privacy policy

SAS JOKA - Cacatoès is a simplified joint-stock company with a single shareholder, registered with the Marseille Trade and Companies Register under number 814269940 (hereinafter, in this Privacy Policy, "We").

Our registered office is:

SAS JOKA 1 rue Charles Tellier 13014 Marseille (France)

We take the security and confidentiality of your data seriously. We need to collect and use information or "data" about you to manage our relationship with you and offer you products and services. We will comply with our legal obligations under Ordinance No. 2018-1125 and Decree No. 2019-536 amending Law No. 78-17 of 6 January 1978 on data protection and Regulation (EU) No. 2016/679 on data protection (GDPR) regarding the confidentiality and security of your data. This policy describes how we will use, process, and store your data, as well as your rights.

We respect the following data protection principles:

  • Lawful, fair, and transparent data processing.
  • Collection and processing of data only for specified, explicit, and legitimate purposes.
  • Adequate, relevant, and limited data collection to what is legally necessary for the purposes for which it is processed.
  • Accurate and up-to-date data retention, deleting inaccurate or outdated data.
  • Limited data retention for active use for the purposes for which consent was given.
  • Secure data processing (including handling by third-party partners who help SAS JOKA - Cacatoès deliver products to you or collect them from you).

SAS JOKA – Cacatoès may collect your data directly (online, by phone, by email related to requests, account creation, or orders) and indirectly (Cookies – see the cookies section below). The data collected will include in particular:

  • Name/title.
  • Contact details: postal address including billing and delivery addresses, phone numbers, and email.
  • Purchases/orders made by you.
  • Your online browsing activity on our website (if you choose to accept our cookies).
  • Password set for your account.
  • When you place an order: your payment card details.
  • Your communication and marketing preferences (to subscribe to the newsletter).
  • Your feedback if you agree to give us feedback on our services.
  • Your location (if you choose to order from us or return a product).
  • Sometimes, we may need to collect other data about you in order to process a return or refund or to communicate with you about contests you enter, when you choose to order our products or subscribe to our Newsletter or participate in a contest.

The details you share with us allow us to offer you our latest products and offers and to take your product orders. We recognize that your personal data belongs to you. We use it for specific purposes when you choose to give it to us. The ways in which we use your data and personal information are:

  • Provision of goods and services
  • Improvement of our website to make it easier to use
  • Management of your account – if you choose to create one
  • Verification of your identity and prevention of fraudulent activities
  • Communication with you, if you accept it, about offers, contests, and new products for marketing and information purposes – with your permission
  • Management of refunds and returns if you make them.

We are committed to protecting your personal information.

To prevent unauthorized access or disclosure, we have procedures and contracts in place to protect and secure the information we collect online.

Collection and use of your phone number for marketing purposes

As part of our commercial communication program, we collect your mobile phone number in order to send you marketing messages by SMS and/or WhatsApp, including promotional offers, new product launches, and information related to your order. This collection is based on your explicit consent (GDPR, Article 6.1.a), obtained when you register or place an order. You may withdraw this consent at any time by replying STOP to one of our messages or by contacting us at help@mycacatoes.com. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal. Your data is not shared with third parties for commercial purposes and is retained for a period of 10 years from your last interaction with our brand.

Sharing your data with our third-party service providers

We may need to share your data with our service providers, such as our delivery and warehouse partners, IT and operating system providers, so that we can deliver your order. We may also share your data with marketing service providers if you benefit from a promotion or participate in a contest on our website. We will not use your data for purposes for which we have not obtained your permission or which have not been specified in this policy. We ensure that contracts are in place with our service providers, meaning they can only use your data to provide our services to you and are also required to secure your data.

Restricted sharing with other third parties

Outside of our service providers, we will not share your data with other third parties, and we will never sell or rent our data to others for marketing purposes. We may need to share your data with credit reference agencies and payment card issuers (for example: Visa, Mastercard, American Express) for the payment of our products. From time to time, we may be required to share data with government agencies, regulatory bodies, courts, and insurers in order to comply with our legal obligations and protect our team and other customers. In the event of a merger, takeover, or change of ownership of the company, we may need to disclose your data to the new owner so that they can continue to provide you with the services you have requested.

Retention period for your data

We will not retain your data longer than necessary to provide the services you have requested and for which you have given your authorization. The longest period for which we retain data is 10 years (for financial accounting purposes related to orders you may have placed).

Internal data management

Our internal security measures include:

  • Operating system and IT security measures, including high-level password protection.
  • Data encryption.
  • Internal policy and contracts with all employees, compliant with the GDPR.
  • External policy and contracts with all service providers, compliant with the GDPR.
  • Regular software updates and monitoring.

Please do not log in to your account using a computer connected in a public space: please do so from home or on a secure network. Protect your Cacatoès account passwords and do not share them. We suggest that you change your passwords frequently. We will never ask you for your banking details by email. Please report any email that may appear to come from us.

Your rights

In accordance with data protection laws, you may at any time request access to, rectification of, erasure of, and portability of your personal data, or restrict and object to the processing of your personal data. Below is a summary of these rights:

Right of access The right to receive a copy of your personal data.

Right of rectification The right to ask us to correct any errors in your data or to complete your information.

Right to be forgotten The right to ask us to delete your personal data – in certain situations – and to delete your account.

Right to restriction of processing The right to ask us to restrict the processing of your personal data – in certain circumstances, for example if you no longer wish to receive marketing communications or if you wish to cancel your newsletter subscription or if you inform us of the inaccuracy of your data.

Right to data portability The right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and/or to transmit it to a third party, in certain situations.

Right to object to processing The right to object:

  • at any time to the processing of your personal data for direct marketing purposes.
  • in certain other situations to our continued processing of your personal information, for example: processing carried out for the purpose of our legitimate interests.

Right to withdraw your consent You may decide to withdraw your consent to the processing of your personal data at any time. If your consent is withdrawn, it does not prevent us from processing your personal data based on specific purposes for which you have given us authorization, as applicable, such as the execution of your orders and the storage of your order data as required by applicable law. If you no longer wish to receive our marketing/promotional information, please note that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in every electronic marketing message we send you. If you do so, we will promptly update our databases and take all reasonable measures to respond to your request as soon as possible, but we may continue to communicate with you to the extent necessary for any product or service you have requested.

Right to lodge a complaint You also have the right to lodge a complaint with your supervisory authority in the event of an alleged breach of the data protection rules applicable to you.

How to exercise your rights?

To exercise these rights, please contact us using the contact details above, or by contacting us directly through the contact form. Please note that when exercising any of the rights listed above, we will ask you to let us know which right you wish to exercise and to provide information (copy of an identity card, passport, or other legally recognized identification) for identification purposes in order to process your request and protect you against fraudulent third-party requests.

Cookies

We use cookies on our website: a cookie is a small file that asks permission to be placed on your computer's hard drive. The cookie helps our website function properly by remembering when your computer or device accesses our website, making your experience faster and better, but if your browser prevents the use of cookies, you will still be able to use our site. A cookie does not in any way give us access to your computer or any information about you, other than the data you choose to share with us. You can see a list of cookies used on the site. We do not use cookies to record information such as your name and address, but we may examine your browsing and purchasing habits. We also collect information on browsing habits and customer journeys, including tracking the success of promotional marketing and contests. We do not monitor personal information at all.

What happens if I disable cookies?

It depends on which cookies you disable, but in general the site may not function properly if cookies are disabled. If you only disable third-party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will not be able to make a purchase on our site. If you have any questions about how we use your data that point that we have not answered here, or if you wish to exercise your rights regarding personal data, please contact us through our Customer Service team by email or by phone.

If you have previously agreed that we may use your personal information to send you emails, you may change your mind at any time by emailing help@mycacatoes.com or by using the unsubscribe link at the bottom of our emails. Under the 1998 Data Protection Act, you may request details about the personal information we hold about you.

We may charge you a small fee to cover our costs for this. If you believe that any information we hold about you is incorrect or incomplete, please write to us or email us and we will correct it. All of the above is fully governed by the 2018 GDPR law.