Referral Program
Frequently Asked Questions
How does the referral program work?
How does the referral program work?
Our program is simple:
- Offer €10 : By sponsoring a friend, they receive a €10 discount on their first order.
- Receive €10 : Once your friend has placed their order, you will receive a €10 voucher for your next order.
Who can participate in the program?
Who can participate in the program?
Any customer who has already made a purchase on our site can become a sponsor and invite their friends to benefit from the offer.
How do I refer a friend?
How do I refer a friend?
To sponsor a friend:
Log in to your account.
Go to the "Cacatoès Club member" section.
Share your unique link via email, social media, or any other means, or enter your friend's email address.
Does my friend have to meet any special conditions to benefit from the discount?
Does my friend have to meet any special conditions to benefit from the discount?
Yes, your friend must:
Be a new customer.
Use your referral link when placing your first order.
Place your order within 30 days of receiving the discount code.
When will I receive my €10 voucher?
When will I receive my €10 voucher?
Your €10 voucher will be automatically generated as soon as your friend successfully places their first order. You will be notified by email.
Is there a limit to the number of people I can sponsor?
Is there a limit to the number of people I can sponsor?
No, you can refer as many friends as you like.
Can discount vouchers be combined?
Can discount vouchers be combined?
No, codes obtained through the referral program:
- They cannot be combined with each other.
- Cannot be combined with current promotional offers.
Does my €10 voucher have an expiration date?
Does my €10 voucher have an expiration date?
Yes, each coupon is valid for 45 days from the date of receipt.
Is there a minimum purchase to use the €10 voucher?
Is there a minimum purchase to use the €10 voucher?
Yes, the €10 voucher is only applicable for orders with a minimum amount of €35 .
What should I do if my coupon doesn't work?
What should I do if my coupon doesn't work?
If you have any problems with your voucher, please contact our customer service team . We will be happy to help you.
Can I sponsor a friend living abroad?
Can I sponsor a friend living abroad?
Yes, as long as your friend places an order on our website and delivery is available in their country.
How can I check the status of my sponsorships?
How can I check the status of my sponsorships?
It is not possible to check the status of your referrals. However, you will receive an email with your code as soon as your friend places a valid order.
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