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Shipping policy

Shipping & Returns

Cacatoès, a brand of colorful sandals and accessories, offers delivery within mainland France and internationally.

1. Shipping in Mainland France

We offer several delivery options:

  • Express delivery (24h) (excluding weekends and public holidays), to your home or a pickup point
  • Standard home delivery within 1 to 3 days
  • Standard pickup point delivery within 1 to 3 days

During checkout, you can select your preferred delivery method in the “Shipping method” section.

Free shipping on orders over €90 within mainland France.

Important

During holiday periods or exceptional events, delivery times may be extended.

2. International Shipping

Cacatoès ships your orders worldwide.

Delivery times and costs vary depending on the destination and are specified at checkout.
Customs duties or local taxes may apply depending on the destination country; these charges remain the responsibility of the customer.

3. Delivery Issues or Undelivered Parcels

Any issue (damaged parcel, missing item, etc.) must be reported to our Customer Service within 3 days of receipt at:
📧 help@mycacatoes.com

If a parcel is not collected within the timeframe indicated by the carrier, it will be returned to us and a refund will be issued, minus the shipping costs.

4. Returns & Right of Withdrawal

You have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide any reason.

Returns must be made through our online returns portal.
Any return sent without using this portal (or without Customer Service approval) will not be processed.

Important

Products must be unworn, unwashed, and returned in their original packaging in good condition.

Any damage to the product or its accessories (including boxes) may result in refusal of the return.

Products that have been punctured, customized, or modified (e.g. with pins, jewelry, etc.) cannot be returned.

Return shipping costs are the responsibility of the customer, except in the case of a confirmed issue attributable to the carrier or SAS JOKA.

Refunds are processed within a maximum of 14 days after receipt of the returned product.

5. Legal Warranty

All our products benefit from:

  • Legal guarantee of conformity (2 years)
  • Warranty against hidden defects

In case of a defect, please contact our Customer Service with your order number and a photo of the issue.

6. Products Purchased In-Store

Products purchased in physical stores cannot be returned or exchanged via our website.

Please contact the store where the purchase was made directly.
Our Customer Service only handles orders placed on the website.